<firstname.lastname@example.org>Hi. For most of the day on Tuesday, the BIS (blackberry internet service) system was not working properly so that emails were being delivered to our blackberrys sporadically, if at all. It looks like the problem has been resolved but, for me, as of late Tuesday night, it’s still slow and delivery is not reliable. Wednesday morning seems to be back to full strength.
If you’re still feeling that you’re not getting your emails as you should, you might have to resend your Service Books to your phone to get your mail working properly again. Service books are the electronic definitions for the way your blackberry works on the network. When you send your Service Books, RIM sends a message to each of your email boxes to confirm that everything is working.
There are three ways to send your Service Books:
- on your blackberry, go to email setup, sign in with your username and password, and use the option key to send your Service Books. (note: some older blackberry operating systems don’t let you send Service Books from the blackberry. If yours is like that or you don’t have your username and password, read on).
- on your pc, go to the carrier’s BIS page. if youre on at&t, you can click here for the at&t BIS site and you can click here for verizon wireless‘ site. You’ll need your username and password to log into the BIS site. Once you’re in, you can confirm your email accounts and settings and send your Service Books to your phone.
- if you don’t know your BIS account credentials, then you need to call your carrier’s tech support. Dial 611 from your phone and when you get tech support on the line, ask for help with your blackberry BIS account. You want a username and password so you can sign in and send your service books. The tech can send your Service Books to your phone too, by the way.
Your email on your blackberry might be working fine but it’s still a good idea to resend your Service Books when you have time. As RIM’s systems come back up to full function, it’s a good idea to make sure your account credentials are up to date.